IT solutions that just work—no headaches, no surprises.
Managed IT Services
Predictable pricing, reliable support, and a focus on your business's success. With Goto IT, you get seamless service and real value without hidden costs.
Essential Support
Tier 1
$35
per device / month
Includes:
- Proactive System Monitoring: Ensure your devices stay secure and up-to-date with regular monitoring for potential issues
- Basic Troubleshooting: Quick resolution of common technical problems via remote support
- Helpdesk Support: Access to technical assistance during business hours (9 AM–5 PM)
- Essential Maintenance: Routine updates for operating systems, antivirus software, and other critical applications
- System Health Reports: Periodic summaries of device performance and security status
Add-On Services: Available à la carte
*Some conditions apply
*Some conditions apply
Most Popular
Professional Support
Tier 2
$50
per device / month
Includes:
- All Tier 1 features
- Priority Technical Support: Faster response times for troubleshooting and resolving technical issues remotely
- Advanced Troubleshooting: Expert assistance for more complex issues beyond basic support
- Network Management: Basic management of network devices like routers and printers to ensure smooth operation
- Monthly System Performance Reports: Detailed insights into device health, performance, and potential improvement areas
- Essential Maintenance: Routine updates for operating systems, antivirus, and critical applications
Add-On Services: Available à la carte
*Some conditions apply
*Some conditions apply
Premium Support
Tier 3
$75
per device / month
Includes:
- All Tier 2 features
- Priority Scheduling: Always receive front-of-the-line service for any IT needs
- 24/7 System Monitoring: Around-the-clock oversight of devices to address critical issues proactively
- Extended Support Hours: Access to troubleshooting and technical support from 7 AM to 9 PM.
- Advanced Troubleshooting & Repairs: Comprehensive resolution for complex technical challenges, including network issues
- Managed Network Services: Ongoing management and proactive maintenance of network infrastructure
- Quarterly IT Strategy Reviews: Collaborative meetings to align IT solutions with your business goals
Add-On Services: Available à la carte
*Some conditions apply
*Some conditions apply
Our Managed IT Service
à la carte Options
Server Management
Option 1
$200
per server / month
Includes:
- Active Directory management
- Proactive monitoring and maintenance
- Scheduled backups and health checks
Add-On Services: Available after client review and discovery session.
Most Popular
Network Management
Option 2
$100
per location / month
Includes:
- Router and switch configurations
- Firewall management
- Network health monitoring
Add-On Services: Available after client review and discovery session.
On-Site Support (Local)
Option 3
$125
per hour + travel
Includes:
- Hardware installations
- Physical troubleshooting
- Complex network setup or installation
- Quarterly IT strategy reviews
Add-On Services: Available after client review and discovery session.
Remote-Only Support
Option 4
$125
/ hour
Includes:
- Covers software installations, remote troubleshooting, and system maintenance
- New Device Setup
- Advanced issues not covered in monthly service packages
Add-On Services: Available after client review and discovery session.
Most Popular
24/7 On-Call Support
Option 5
$250
per location / month
Includes:
- 24/7 emergency response for critical issues
- 2 hours of emergency response work per month (additional hours billed at $150/hour).
Add-On Services: Available after client review and discovery session.
Disaster Recovery Planning
Option 6
Quoted
per project
Includes:
- Backup testing and verification
- Recovery protocols and documentation
Add-On Services: Available after client review and discovery session.
The Fine Print
Managed IT Services
Subscription packages are available following a free consultation and a minimum agreement term of 12 months. Subscriptions include ongoing maintenance and proactive support but do not cover extensive one-time repairs, pre-existing issues, or large-scale network upgrades, which will be billed at hourly rates.
Stay Connected. Stay Supported.
Your IT Questions, Answered.
From troubleshooting to proactive maintenance, we’ve got the answers to your most pressing IT concerns. Explore how our managed services can keep your business running smoothly.
Managed IT Services packages typically include proactive system monitoring, regular updates, security patches, basic troubleshooting, and technical support. Depending on the tier, services like priority response times, network management, and IT strategy consultations may also be included. Full details of each package can be found on our website under the Managed IT Services section.
Pricing is based on the number of devices or users covered, the level of support required, and the specific services included in your package. We offer three tiers—Essential, Professional, and Premium—each designed to meet different business needs. Add-ons, such as server management or 24/7 on-call support, are available for additional fees.
If your IT needs exceed what’s included in your package (e.g., additional devices, extra hours of support, or advanced services), those services will be billed at an hourly rate or as an add-on fee. Our team will always inform you in advance of any charges beyond your plan.
es, absolutely! While we offer pre-designed packages, we can customize a plan to meet your specific IT requirements. For example, we can tailor services for businesses with unique hardware setups, specific compliance needs, or varying support priorities.
Subscription-based services provide proactive, ongoing IT management with predictable costs. You gain access to priority support and consistent maintenance, which minimizes downtime. Hourly support, on the other hand, is reactive and billed as issues arise, often costing more in the long run.
Our Managed IT Services packages typically require a 12-month commitment, but we also offer month-to-month options at a slightly higher rate. If you need to cancel your service, we ask for 30 days' notice, and any prepaid fees will be refunded on a pro-rated basis.
