For organizations that depend on reliable daily operations
Technology that runs your business — without becoming your job
You shouldn’t have to think about backups, updates, security, or whether systems will work tomorrow morning. Goto I.T. provides ongoing operational oversight so your team can focus on the work that actually makes money.
Designed for organizations that rely on their computers daily and want predictable operations — not just emergency fixes.
15-minute fit call — not a support request line
How Involved Should Your IT Provider Be?
Businesses use technology differently.
Some only need help when something breaks. Others need systems actively kept reliable.
Choose the level that matches how critical computers are to your daily operations.
Assisted Support
Support when needed for organizations comfortable managing their own day-to-day technology decisions, with Goto I.T. assisting when problems arise.
Suitable when short interruptions will not significantly affect your workday.
$35
per device / month
Typical responsibilities at this coverage level include:
- Proactive System Monitoring: Ensure your devices stay secure and up-to-date with regular monitoring for potential issues
- Basic Troubleshooting: Quick resolution of common technical problems via remote support
- Helpdesk Support: Access to technical assistance during business hours (9 AM–5 PM)
- Essential Maintenance: Routine updates for operating systems, antivirus software, and other critical applications
- System Health Reports: Periodic summaries of device performance and security status
- Most growing businesses eventually move beyond this level.
Projects and on-site work are scoped separately when required.
Most Popular
Managed Operations
Ongoing monitoring and preventative maintenance to keep normal business operations running without regular interruptions.
Systems stability becomes a shared responsibility.
$50
per device / month
Typical responsibilities at this coverage level include:
- All Tier 1 features
- Priority Technical Support: Faster response times for troubleshooting and resolving technical issues remotely
- Advanced Troubleshooting: Expert assistance for more complex issues beyond basic support
- Network Management: Basic management of network devices like routers and printers to ensure smooth operation
- Monthly System Performance Reports: Detailed insights into device health, performance, and potential improvement areas
- Essential Maintenance: Routine updates for operating systems, antivirus, and critical applications
Projects and on-site work are scoped separately when required.
Continuity Coverage
Ongoing oversight, priority response, and strategic planning for organizations where downtime directly affects revenue or customer service.
Most clients at this level prefer not to think about IT at all.
$75
per device / month
Typical responsibilities at this coverage level include:
- All Tier 2 features
- Priority Scheduling: Always receive front-of-the-line service for any IT needs
- 24/7 System Monitoring: Around-the-clock oversight of devices to address critical issues proactively
- Extended Support Hours: Access to troubleshooting and technical support from 7 AM to 9 PM.
- Advanced Troubleshooting & Repairs: Comprehensive resolution for complex technical challenges, including network issues
- Managed Network Services: Ongoing management and proactive maintenance of network infrastructure
- Quarterly IT Strategy Reviews: Collaborative meetings to align IT solutions with your business goals
Projects and on-site work are scoped separately when required.
Coverage level is confirmed during consultation to ensure expectations match operational needs.
Ways To Start Working Together
Many organizations begin with a specific problem or project before deciding how much ongoing involvement they need.
These services address immediate needs and can later transition into ongoing support if appropriate.
These services address specific needs. Ongoing reliability is handled through coverage plans above.
Server Management
Typically implemented as part of an ongoing support relationship.
$200
per server / month
Includes:
- Active Directory management
- Proactive monitoring and maintenance
- Scheduled backups and health checks
Most Popular
Network Management
Best maintained under an ongoing support plan after initial setup.
$100
per location / month
Includes:
- Router and switch configurations
- Firewall management
- Network health monitoring
On-Site Support (Local)
Scheduling availability varies based on existing client commitments.
$125
per hour + travel
Includes:
- Hardware installations
- Physical troubleshooting
- Complex network setup or installation
- Quarterly IT strategy reviews
Remote-Only Support
Often the first step before moving to an ongoing support arrangement.
$125
/ hour
Includes:
- Covers software installations, remote troubleshooting, and system maintenance
- New Device Setup
- Advanced issues not covered in monthly service packages
Add-On Services: Available after client review and discovery session.
Most Popular
24/7 On-Call Support
Available only for established clients after initial engagement.
$250
per location / month
Includes:
- 24/7 emergency response for critical issues
- 2 hours of emergency response work per month (additional hours billed at $150/hour).
Add-On Services: Available after client review and discovery session.
Disaster Recovery Planning
Usually performed as part of a larger system reliability plan.
Quoted
per project
Includes:
- Backup testing and verification
- Recovery protocols and documentation
Add-On Services: Available after client review and discovery session.
HOW THIS WORKS
Service Expectations
Ongoing coverage focuses on keeping systems reliable and preventing problems.
Larger repairs, major upgrades, or correcting pre-existing issues are handled separately when needed.
We’ll always explain the situation and costs before proceeding so there are no surprises.
Coverage is designed for maintained environments, not neglected systems.
COMMON QUESTIONS
Understanding How Support Works
Most questions aren’t about technology — they’re about expectations.
The answers below explain how coverage, response priority, and one-time work fit together so there are no surprises later.
Coverage focuses on keeping systems stable and usable day-to-day — updates, monitoring, troubleshooting, and general technical guidance.
The exact approach depends on the coverage level, but the goal is always the same: fewer interruptions and predictable operation.
Pricing reflects how involved Goto I.T. is in maintaining your environment — not how often you’re allowed to ask for help.
More critical environments require more oversight, which determines the appropriate coverage level.
Large repairs, upgrades, or correcting long-standing issues are handled separately when they occur.
You’ll always receive an explanation and approval before any additional work proceeds.
Yes. Most organizations start at one level and adjust as their reliance on technology changes.
Coverage is meant to evolve with your business, not lock you into the wrong fit.
Hourly work solves a specific problem.
Coverage reduces how often problems happen and shortens recovery time when they do.
No fixed long-term contracts.
We simply ask for reasonable notice if you choose to stop so systems can be handed off cleanly.
Yes — as long as expectations match the coverage level.
Business environments typically require higher response priority than home systems.
Response priority depends on coverage level and existing client commitments.
Critical business interruptions are always addressed before routine requests.
Not Sure Where You Fit?
Most organizations aren’t certain how involved their IT provider should be at first.
We’ll review your environment and recommend a starting point — whether that’s a one-time project or ongoing coverage.
